Wednesday, February 9, 2011
I am not a boater but I know boaters, specifically what they really need when it comes to a Hull Cleaning maintenance program.
My name is Hernando Esparza and I've been working for Scuba Duba Corp. for the last 8 years. During the course of my career dealing with boaters, I learned that the practical aspects of hull cleaning and anode replacement are not the only expectations from this type of service.
Let's face it, a hull cleaner diver performs pretty much the same regardless of who he is working for. Most of the divers hired by hull cleaning companies are subcontracted and it is not surprising to see them coming and going from different companies.
I am very confident that what sets a hull cleaning company apart from the rest is the management behind the scenes.
Here are the top 5 considerations about a Hull Cleaning Service:
1) Full licensed and Insured: No license, no insurance = No deal.
2) Quality Control: As I stated above, divers performance characteristics are very similar. A strict quality control program will prevent dishonest behavior guaranteeing the customer's satisfaction.
3) Accurate Reporting: Monthly report on bottom paint condition, anode evaluation, corrosion detection, damage/observations. (Underwater pictures are great for visual communication; a good picture is worth 1000 words).
3) Customer Satisfaction: Not happy? Call them, they should listen what you have to say and offer a mutual solution.
4) Full time office staff: For a technical question, a specific job referral, a cleaning schedule change or a billing question.
5) Multiple communication channels: Via the company's website, email, phone, fax, regular mail, in person. Whatever works better for you, not for the company.
This list summarizes years of collecting inputs from all kinds of boaters, listening to their concerns, complaints and compliments. This list is short, basic and reflects a boat hull cleaning service that performs best management practices. You shouldn't accept less.